Transavia has implemented WhatsApp as a new service channel. Transavia customers can use this popular messaging app to ask questions about their bookings. This step is in line with Transavia’s new strategy, aimed at staying at the forefront with digital services, hospitality and service.
Response within an hour
Customers who have booked a trip and then have a question about their booking can send it by app. “This could be questions about hand and hold luggage, online check-in or other services. Transavia always responds within an hour. This is the social media promise the company make,” adds Scheerder. The company is also trying to lower that response time. On Facebook and Twitter, the average response time has been less than twenty minutes in recent weeks. “These existing service channels will remain available, as of course will the Call Centre. The company consider WhatsApp first and foremost an effective and easily accessible alternative for customers for contacting Transavia.”
About Transavia – Transavia, a member of the AIR FRANCE KLM Group, operates scheduled and charter flights to more than 100 destinations, primarily within Europe and the most important winter sports areas. The airline flies from the Netherlands from the main international airport Amsterdam Airport Schiphol and regional airports Rotterdam-The Hague Airport, Eindhoven Airport and Groningen Airport Eelde. Transavia operates from Paris, Nantes, Lyon, Straatsburg and Lille with Transavia France.